Terms and Conditions

Terms and Conditions

Effective Date: March 18, 2025

Welcome to Maison Camille! By accessing and using our website https://maison-camille.ca, you agree to comply with the following Terms and Conditions. These terms govern your use of our site and services, including the purchase of authentic pre-owned Chanel jewelry.

1. General Terms

• Maison Camille specializes in selling authentic, pre-owned Chanel jewelry.

• All products are carefully curated and authenticated to the best of our ability.

• By using this website, you confirm that you are at least 18 years old or have legal parental/guardian consent.

2. Product Authenticity & Condition

• We guarantee that all our products are 100% authentic Chanel.

• As pre-owned and vintage items, some pieces may show signs of wear consistent with their age.

• We provide detailed descriptions and high-resolution images of each item. Customers are responsible for reviewing all product details before purchasing.

3. Pricing & Payments

• All prices are listed in Canadian Dollars (CAD) and are subject to change without notice.

• We accept payments through Paypal, Visa or Mastercard.

• Orders will not be processed until payment has been received in full.

4. No Returns, Exchanges, or Refunds

• All sales are final. Due to the unique and collectible nature of our products, we do not accept returns, exchanges, or refunds.

• We take extensive measures to verify authenticity and provide accurate product descriptions.

• If you receive an item that was misrepresented, you must contact us within 24 hours of delivery with supporting evidence for review.

5. Shipping & Delivery

• We ship domestically and internationally using trusted carriers.

• Shipping times vary depending on location and courier services. Estimated delivery times will be provided at checkout.

• Maison Camille is not responsible for any customs duties, taxes, or delays due to international shipping regulations.

6. Privacy & Data Protection

• We respect your privacy. Any personal information collected during transactions is handled in accordance with our [Privacy Policy].

• We do not sell, share, or misuse customer information.

7. Fraud & Order Cancellation

• We reserve the right to cancel any order if fraud or unauthorized payment is suspected.

• Customers engaging in fraudulent claims (e.g., attempting to return counterfeit products) will be reported to the appropriate authorities.

8. Limitation of Liability

• Maison Camille is not liable for any damages, losses, or claims resulting from the use of our products.

• We make every effort to ensure accurate product descriptions, but we do not guarantee absolute error-free listings.

9. Product Representation Disclaimer

• Scale Disclaimer: The size of the products displayed on garments does not represent a proportional comparison to the actual size of the clothing items.

• Product Listing Disclaimer: The items for sale are as stated in the product description. Any clothing, bags, or other accessories featured in the images are for display purposes only and are not included in the purchase.

10. Changes to Terms & Conditions

• We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

11. Contact Information

For any questions or concerns, please contact us:

📍 Maison Camille

Based in Vancouver, British Columbia, Canada

📞 +1.7788814428

📧 CustomerService@maison-camille.ca

By continuing to use our website and services, you agree to these Terms & Conditions.

Return and Refund Policy

Return and Refund Policy

At Maison Camille, we take pride in offering authentic, pre-owned designer-brand jewelry that has been carefully curated and verified for quality and authenticity. Due to the unique and collectible nature of our items, all sales are final, and we do not accept returns, exchanges, or refunds.

We understand that purchasing vintage and pre-owned luxury pieces is a significant decision, and we encourage customers to review all product descriptions, photos, and details carefully before making a purchase. If you have any questions about a specific item, we are happy to provide additional information, photos, or assistance prior to your purchase.

This policy is in place to protect the integrity of our products and ensure that every customer receives a genuine designer-brand piece in the condition described. As vintage items are inherently delicate, we cannot assume responsibility for any damage that may occur after the item has been delivered. Additionally, to prevent potential fraud, we are unable to accept returns for concerns regarding authenticity or condition after purchase, as all items are guaranteed 100% authentic.

If you receive an item that you believe has been misrepresented, please contact us within 24 hours of delivery with detailed photos, and we will carefully review your concern.

Thank you for your understanding and for supporting sustainable luxury fashion.